Using a mobile to make a payment on Latpay's all-in-one terminal

Case Study: Academy Football of Australia

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“Latpay’s payments solutions streamlined our event operations, more than we what expected. Their responsiveness, expertise and willingness to deliver a solution that met our needs was second to none. With an easy-to-use interface and pre-event training our staff we’re equipped to transact with customers without any interruption.” Taryn Event Coordinator

 

Problem

With less than two weeks until our on-site event at Kokoda, we needed a fast, local and convenient solution to facilitate onsite payments and ease of reconciliation. No previous payment infrastructure was in place, our staff were inexperienced, and this was the first year we were participating in Kokoda, it was all new to us.

We had over 45 volunteers lined up for the two-day event, who would all be working remotely at various stations and would be regularly switching in and out as their shifts start and end. 

We needed this event to be successful so that our fundraising efforts for the 80+ boys and girls who train at our club could go on an exclusive training field trip to New Zealand.

 

Solution

Through a discovery consultation with Latpay, they were able to pinpoint our exact transactional and reconciliation requirements. They also identified requirements of ours, we didn’t even know we needed. 

 

Their responsiveness and expertise equipped our workforce with hire solutions of:

  • 5 Terminal Devices
  • 5 Power Banks
  • 5 Mobile Devices (set up and all ready to go)

 

They had our account set up, verified and ready for payments in just a matter of days. Pre-event training was provided to our team and event onsite support.

For ease of reconciling Latpay separated our reconciliation into two separate accounts:

01 – Account > For regular membership

02 – Account > Kokoda Parking / Fundraising 

 

This meant that we had full transparency without any manual reporting or intervention to know how much funds have been generated at this event, but also for any future events with our secondary account (02) able to be swapped out p/event.

 

Outcome

On Friday 17th July, we launched our inaugural Fundraising Event at Kokoda. With our 48 volunteers across the two days, we seamlessly transacted with customers at our sausage sizzle, paid car park and at our stall. With pre-event training, all devices configured, and equipment solutions made available for hire, Latpay equipped us with everything that we needed for the event to be successful.

We were one of the only vendors at Kokoda able to accept card payments. This was a huge benefit for our customers who didn’t always have cash available.

Transitioning between volunteers shifts, was easy and seamless with minimal time spent setting up new volunteers. 

We have also found that with the flexibility to add an accurate transaction description, from the addition of a secondary account, we have had significantly fewer chargebacks and disputed transactions than our everyday operations.

Latpay is working on a solution to accept smartpayments (digital wallets) which will only benefit their terminal devices as well as being able to accept eftpos transactions.

Find out how Latpay’s customisable payment solutions can support your club, association and organisation. Make an enquiry today!

How a Hosted Payment Page can support your club

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As clubs continue to shift away from tangible cash payments, innovative hosted payment technology is being widely accepted as a reliable, trustworthy payment system. 

Find out more about what a Hosted Payment Page is and how it can benefit a club just like yours.

 

What is a Hosted Payment Page?

A Hosted Payment Page is a separately hosted web page that provides clubs with a simple, safe and secure way to process transactions. 

At Latpay, security is at the forefront of everything we do. Our Level 1 PCI Certification holds us accountable to continuously ensure our compliance with the highest standard of data security set by the card industry. 

This level of security means that sensitive payment information is never stored on your servers. Instead, we store your customer data using our PCI accredited encryption. You retain the token number, and we keep the last four digits of the card, so that customer payment information is incredibly difficult to trace. In doing so, your club member’s details are kept to the highest level of security and your site is also PCI compliant.

Not only does this process minimise the risk of fraud, but it also offers members a simple, one-click payment process so there’s no need to enter their card details each time they need to make a payment. This process was developed to ensure the safety of your member’s sensitive information whilst also facilitating hassle-free payments between your members and your clubs. Which means you get paid on time, every time.

 

What are the benefits of a Hosted Payment Page?

When you choose to use a Hosted Payment Page, not only does the tokenisation feature mean each transaction is held to the highest level, but it also means you can increase repeat business with simple, one-click payments. We also ensure every transaction is checked in real-time by a human so that if any fraudulent behaviour were to present itself, it is identified and rectified immediately.

To ensure your Hosted Payment Page appears to be a legitimate extension of your current site, you have the option to fully customise it in line with your brand/club. This includes your club colours, fonts and logo to ensure alignment between your payment processing page and your club website. This feature nurtures a more relaxed environment so members feel comfortable providing their sensitive information and making repeat purchases.

Finally, our Hosted Payment Pages are a cost-effective way of accepting a range of different payments through your website or mobile site, providing both you and your members with a seamless and convenient checkout process.

 

Accept payments through your website, hassle-free

With our Hosted Payment Page, you can be sure your club and its members are protected to the highest standard.

Provide your members with a simple way to pay and receive payments on time with your own fully-branded Hosted Payment Page.

You can find out more information about our Hosted Payment Pages or get in touch and speak to one of our friendly team.

How your club or association can get paid faster, hassle-free

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As a club or associations manager, you have far more important things to worry about than chasing up outstanding payments. 

Luckily, with innovative technology, those hours previously invested in managing your organisation’s income streams, can now be focused on driving your businesses goals

Keep reading to find out our five tips for seamless payments so you can spend more time improving the experiences and cash flow of your club. 

 

Recurring Payments

Make payments easy for members 

Direct debit payments automatically withdraw the agreed amount from a member’s given account on a recurring basis. 

In doing so, you can eliminate the need for handling of cash as well as reduce human error when it comes time to closing your tills. 

Direct debit payments are also a great way to streamline your cash flow and facilitate seasonal renewals. 

 

Eliminate complex cash management processes 

A direct debit payment system is just as convenient for your members as it is for you, enabling you to simply set it and forget it. 

Latpay’s real-time reporting allows you to manage your club’s transactions, refunds and batch payments (e.g. staff payroll) and view daily balance and payout reports. 

This set and forget mentality and increased visibility of transactions saves time, energy and money so you can get back to putting effort into what’s really important – your club and the community. 

 

Agree on clear payment terms 

Agreeing on clear payment terms ensures your members understand their obligations and continue to meet them. 

 

Establish a payment arrangement with a limited number of debtor days 

When making a payment arrangement, ensure that you minimise the debtor days. 

In other words, keep the days between when the member is invoiced and when they need to have paid you to a minimum.

 

Hosted Payment Pages

Accept payments through your website

Hosted Payment Pages. are a cost-effective solution for accepting payments via your website or mobile device.

You can completely customise your Hosted Payments Page to your brand and brand colours so members don’t notice the redirection to our securely hosted PCI compliant environment.

 

PCI Compliant Protection

Every transaction that passes through a Latpay Hosted Payment Page is covered with PCI Level 1 Certification.

This means that the sensitive information each customer provides when processing a payment is fully encrypted and secure.

 

Seamless and Convenient Checkout Process

Once your member has used the secure Hosted Payment Page once, they can opt to have their payment details stored and therefore, only use one-click every time they want to make a payment (for upcoming competitions, etc).

Integrating a Hosted Payments Page is a solution that works for clubs big and small, and can be up and running within 24 hours. 

 

Payments made easy with Latpay 

Recurring payments and Hosted Payment Pages are designed to make accepting payments easy for your club and/or association.

To find out how to get your system up and running for, contact us today. 

You might also want to check out The best payment systems for clubs and associations in a ‘post’ COVID world to find out more information.

The best payment systems for clubs and associations

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Does your club still accept cash payments, money orders and cheques?

While these payment methods might have served your organisation well in the past, electronic payments have long surpassed them as your members’ preferred way to pay.

It’s no secret that Aussies are carrying less cash on them, less frequently which means that expecting them to pay in cash can cause a disjointed payment process for both you and your members.

The answer? Go digital. To encourage quicker, more reliable payments for your club, let’s take a look at why digital payments are the way to go and how you can implement them into your club.

 

Why scale up your payment processes?

As well as offering members a fast and familiar way to pay, electronic payment systems deliver a range of other benefits for associations, organisations, clubs and societies.

Stop chasing payments

Think about how much time you spend following up members for their annual fees, uniform costs and other associated expenses. With digital invoices and reminders sent directly to your members, you’ll spend less time following up payments and more time dedicated to serving your club.

Improve cashflow for your club

Faster payments means increased cashflow for your organisation. As the primary source of income allowing you to offer your services to the community, having consistent collection of payments allows you to distribute more funds where your club needs it most.

Reduce admin time

With a streamlined online payment system, doing the books becomes a breeze. All payments that come through your electronic system will be automatically logged and tracked using an online dashboard. This means you can spend less time pouring over the figures while retaining total clarity over your club’s finances.

Hold less cash on site

 Transferring your payments to digital allows you to keep less cash on site. It also means there’s less chance of money going missing or miscalculated with everything done automatically through your payment portal. Easy! 

 

Top 3 payment systems for clubs and associations:

 

 mPOS

mPOS (or mobile point of sale) solutions are a really simple way of taking payments for busy clubs and associations. Especially for those who don’t have a website, or whose website lacks eCommerce functionality, mPOS allows you to take simple credit card payments by scanning with your mobile device.

mPOS also has really stringent security parameters, meaning your members payment details will remain safe at all times. So regardless of whether you’re in the office or walking around the grounds, taking payment via mPOS is quick, simple and most importantly, secure.

Benefits of mPOS to clubs and associations

  • Take payments on the go – no need for wires or desktop portals
  • Reduce time and resources collecting payments
  • Offer streamlined payment options to your members
  • Store less cash on site
  • Protect member payment details with the highest level of card security

 

Payment Links

As the name suggests, Payment Links allow you to collect money from your customers through a digital link. These links may be sent via text or email and even through social media accounts like Messenger, WhatsApp and Viber.

Through sending invoices directly to your member’s device, you’ll be able to collect funds faster. Payment links also have the ability to send reminder notices for unpaid invoices, reducing time and energy spent following up late payments.

Benefits of Payment Links for clubs and associations

  • Send invoices to a platform your members use everyday
  • Experience faster payments with a simple payment process
  • Reduce time and resources collecting payments
  • Offer multiple online payments that your members are comfortable using
  • Store less cash on site
  • Protect sensitive payment info with the highest level of card security

 

Hosted Payment Page

Hosted Payment Pages allow you to take payments through your website without the hassle of developing a shopping cart or checkout process. Instead, your members are redirected to a secure page to pay their fees.

With the ability to fully customise the page with your club’s colours and branding, members will never even notice they have left your site.

Hosted Payment Pages also offer top-level security and a range of familiar payment options including credit and debit cards, e-Wallets and more, making them perfect for clubs that have a website but don’t have the development capacity to build an eCommerce checkout.

Benefits of Hosted Payment Pages for clubs and associations 

  • Offer eCommerce functionality with the costs of developing a checkout system
  • Offer around-the-clock payment systems for members to pay when it suits
  • Provide a variety of online payments that your members prefer to use
  • Store less cash on site
  • Protect payment information with the highest level of card security

 

Accept club payments with the most reputable payment methods 

  • Visa
  • Mastercard
  • Direct Debit
  • BPAY
  • American Express

Ready to move your club into the future of payments? Learn more about the best payment methods and merchant services for clubs and associations today 07 5515 0402.