Transfers to and from your Bank Account will come from Latpay and the timing of the transfers will be according to your Payment Schedule. You can view details on your Daily Statement via Merchant Online Reporting in advance of any transfers (debits and credits).
It is your responsibility to:
- Check and confirm that your Bank Account can accept debit and credit transfers through BECS.
- Check your bank statement account details and to verify that all amounts are correct.
- Ensure that your account has sufficient funds to allow for a debit transfer.
If transfers are returned to Latpay by your bank, we may charge you a fee of $10.00 per BECS decline in addition to any fees your bank may charge. If a debit transfer is returned to Latpay because your Bank Account has insufficient funds, it is your responsibility to fund the Bank Account so that we can re-process the debit transfer.
If you believe there has been an error in debiting your account, you should notify us immediately neel firstname.lastname@example.org. We also recommend you notify your bank. If there has been an error, we’ll arrange with your bank to adjust your account and we’ll notify you of the amount of the adjustment. If we don’t find an error, we’ll respond to your query with evidence of the correctness of the transfer.
Latpay will provide you with at least 14 days’ notice before any changes to this Direct Debit Request Service Agreement. If you’d like to amend this Direct Debit Request Service Agreement or to request that a transfer be deferred or altered, you can do so by emailing us, and we will make the change within 5 business days. You can also request that a transfer be stopped, cancelled, or deferred through your bank.